A DNA is someone who Did Not Attend an appointment at the surgery and did not tell us beforehand. The Doctor or Nurse were waiting, but the patient did not attend. DNAs are a serious problem for the NHS. Research shows that around 13 million GP appointments and 6 million practice nurse appointments are missed each year.
Due to an increase in the number of wasted appointments through patients failing to attend without informing the practice, it has become necessary to implement the following policy:
If you fail to attend three appointments without informing us, we will write to you asking if there are any specific problems preventing us from letting us know.
If you repeatedly fail to attend for appointments, you may be removed from the practice list and have to find an alternative GP practice.
Thank you for your co-operation
The Chaucer Surgery